
e-ITSM
We have a chat bot based ITSM solution that has the following key features:
- Advanced NLP and ML algorithms
- Multimodal conversation using interactive cards with controlled user interaction
- Multichannel – Available on Skype, Teams, Mobile, Web
- Crawl of KBs with backend database for plug and play responses
- Use of interactive cards with controlled user interaction
- Advanced admin dashboard for metrics- KPIs for Bot implements already in place in metrics
- Out of the box ServiceNow integration, with built in usecases