We have a chat bot based ITSM solution that has the following key features:

• Advanced NLP and ML algorithms
• Multimodal conversation using interactive cards with controlled user interaction
• Multichannel – Available on Skype, Teams, Mobile, Web
• Crawl of KBs with backend database for plug and play responses
• Use of interactive cards with controlled user interaction
• Advanced admin dashboard for metrics- KPIs for Bot implements already in place in metrics
• Out of the box ServiceNow integration, with built in usecases